Official Ways to Contact Chime Customer Service
Chime offers several methods to get in touch, though they often encourage using the in-app chat for the fastest, most personalized service as they are a mobile-focused financial technology company.
1. Direct Phone Support 📞
The primary number is available for all members. We recommend having your Chime Visa® Debit Card or Account details ready before calling.
- **General & Technical Support:** (844) 244-6363 (CHIME)
- **Hours:** Typically available **24/7** for specific critical issues like card reporting, and extensive hours for general support.
- **Best for:** Lost/Stolen card reporting, fraudulent activity claims, or issues you cannot resolve in the app.
2. In-App Chat and Email 💬
For non-urgent matters, the in-app chat function is often the most efficient way to get a quick response from a Chime agent.
- **In-App Support:** Log in to the Chime app, go to Settings, and select the Support/Help section to initiate a chat.
- **Email Support:** You can also contact support via email for detailed inquiries that require documentation.
- **Best for:** Account questions, transaction disputes, balance inquiries, and direct deposit status.
3. Self-Service Help Center 💡
Before contacting support, check the extensive Chime Help Center. You can find instant answers to common questions about accounts, SpotMe, fees, and more.
- **Access:** Available directly through the Chime website or within the app's support section.
- **Tip:** Search for keywords related to your issue (e.g., "direct deposit pending," "replace card").